Can't find the answer you're looking for?
Contact us by chat or e-mail (support@fairjungle.com).
Our team of Customer Care experts will be happy to help, they are available Monday to Friday, from 7am to 12pm.
We strive to process any urgent request within 2 business hours. Standard domestic requests are handled within 4 business hours, while complex requests and distant departures are processed within 8 business hours.
We are also available from 10am to 6pm on Saturdays, Sundays and public holidays.
For your urgent requests, if your reservation concerns :
TRAIN
Cancellation / Modification: You can cancel it directly from your space.
If you wish to modify your tickets, you can cancel them before booking a new trip.
Other urgent requests related to a reservation:
Please have your file number -specified in your reservation e-mail- before calling SNCF at 3635 (7 days a week and from 7am to 10pm - free service + price of a call).
From abroad, dial +33 1 84 94 3635 (cost of an international call, excluding any additional cost by your operator).
FLIGHT
Cancellation / Modification: If your ticket is cancellable and/or refundable (specified within your e-ticket), contact our 24/7 flight support service at +33 1 82 88 00 41.
HOTEL
Cancellation / Modification: Hotel reservations can rarely be cancelled at the last minute. If cancellation is still possible, our support team will process your request as soon as they are available.