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Our team of Customer Care experts will be happy to help.

For your urgent requests, our 24/7 team will take over. 
 If your reservation concerns :


  • Cancellation / Modification: You can cancel it directly from your space.

Due to the current context, SNCF tickets are 100% cancellable and refundable until January 4, 2021.

If you wish to modify your tickets, you can cancel them before booking a new trip.

  • Other urgent requests related to a reservation:

Please have your file number -specified in your reservation e-mail- before calling SNCF at 3635 (7 days a week and from 7am to 10pm - free service + price of a call).

From abroad, dial +33 1 84 94 3635 (cost of an international call, excluding any additional cost by your operator).


  • Cancellation / Modification: If your ticket is cancellable and/or refundable (specified within your e-ticket), contact our 24/7 support service on +33 1 82 88 00 41.


  • Cancellation / Modification: Hotel reservations can rarely be cancelled at the last minute. If cancellation is still possible, our support team will process your request as soon as they are available.

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