Plans changed or not completely satisfied with your flight and/or hotel choice?
Let our Customer Care team know what you want to change or cancel and we'll take care of it right away.
For general inquiries (changing your date of travel, cancellations, adding luggage, picking a seat, adding insurance, adding airline loyalty card details, etc.) please write to us at firstname.lastname@example.org.
For urgent inquiries, please call directly on +44 20 3695 3002.
- Some fare types do not allow cancellation or modification
- Depending on your flight's fare rules, fees may apply. Our team will notify you of potential fees before confirming any changes
- Some cancellations or modification requests may not be addressable once check-in is open
- Refunds after flight and hotel cancellations are not always guaranteed