DELAYED
If it is a purchase (PURCHASE): This is a normal temporary status when you are not billed immediately. The invoice for this transaction has not yet been issued; it is awaiting weekly or monthly consolidation.
If it is a refund (REFUND): The adjustment is on hold until the original invoice has been paid. The credit note will be issued once the original invoice has been paid.
No action is required on your part.
OPEN
The invoice has been issued and is now awaiting payment. Payment will be processed automatically if you pay by SEPA direct debit. If you pay by bank transfer, please transfer the amount to the Fairjungle bank account using the bank details provided. The status will be updated once the funds have been received.
PENDING
The transaction is currently being processed.
If it is a purchase (PURCHASE): This status is common for SEPA direct debits, for which bank processing can take between 3 and 5 business days. During this period, the funds are being transferred but have not yet been definitively credited. No action is required.
If it is a refund (REFUND): The refund has been issued and is now awaiting confirmation. Once confirmed, the transaction status will change to “SUCCEEDED.”
SUCCEEDED
The transaction has been successfully processed.
FAILED
The transaction (payment or refund) could not be completed. The most common reasons are:
Credit or debit card declined;
Insufficient funds;
Bank direct debit failure;
Technical issue during processing.
Depending on the reason for the failure, another payment attempt may be required.
For any questions regarding a failed transaction, please contact our accounting team at accounting@fairjungle.com.
PAID
The invoice or transaction has been paid in full.
DISPUTED
The payment has been disputed with the payer’s bank. A chargeback procedure is then initiated, and the transaction is reviewed by the financial institutions involved. During this period, the amount in question may be temporarily withheld until the dispute is resolved.
For any questions regarding a disputed transaction, please contact our accounting team at accounting@fairjungle.com.