Can't find the answer you're looking for?

Our team of Customer Care experts will be happy to help, they are available Monday to Friday, from 7am to 12pm.

We strive to process any urgent request within 2 business hours. Standard domestic requests are handled within 4 business hours, while complex requests and distant departures are processed within 8 business hours.

A team is also on call on Saturdays, Sundays and public holidays.

For your urgent requests, if your reservation concerns :

TRAIN

Cancellation / Modification: You can cancel it directly from your space.

If you wish to modify your tickets, you can cancel them before booking a new trip.

Other urgent requests related to a reservation:

Please have your file number -specified in your reservation e-mail- before calling SNCF at 3635 (7 days a week and from 7am to 10pm - free service + price of a call).

From abroad, dial +33 1 84 94 3635 (cost of an international call, excluding any additional cost by your operator).

FLIGHT

Cancellation / Modification: If your ticket is cancellable and/or refundable (specified within your e-ticket), contact our 24/7 flight support service at +33 1 82 88 00 41.

HOTEL

Cancellation / Modification: Hotel reservations can rarely be cancelled at the last minute. If cancellation is still possible, our support team will process your request as soon as they are available.