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Hotel hygiene policies and protocols
Hotel hygiene policies and protocols

How hotels ensure the health and safety of their travellers

Lucie Nuret avatar
Written by Lucie Nuret
Updated over a week ago

We all need to follow far-reaching hygiene and social distancing measures in order to keep us safe during the Covid-19 crisis, and the tourism sector has lead by example.

In order to reopen safely, most hotels and large hotel groups have committed to following strict health protocols. Some have even developed standards in partnership with major certification groups to ensure consistency and quality for their guests across all their properties.

Below is a non-exhaustive list of the protocols, charters, and declarations of the largest European hotel groups.

For more information regarding hotel policies in France, you can visit this protocol*. The document was developed by representatives of organisations which employ professionals in the Hotels, Cafés and Restaurants (HCR) sector.

Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. To ensure guests well-being at our hotels, we have increased our cleaning standards even further by launching the ALLSAFE Cleanliness & Prevention Label which represents some of the most stringent cleaning standards & operational protocols in the world of hospitality. These standards have been vetted by Bureau Veritas, a world leader in hygiene & cleanliness inspection.

Cleanliness Standards

Providing safe and clean environments for our residents and team members remains a top priority. We maintain the highest standards of cleanliness in all areas of our properties and have taken additional measures to ensure our procedures are even more rigorous. Here is how we are stepping up our efforts during this time:

  • All public areas cleaned every 30 minutes

  • All guest rooms cleaned according to IHG standards with approved sanitizer from Ecolabs as recommended by WHO & CDC

  • Hand sanitation stations available throughout the hotel.

  • Extra individual sanitizing towelettes place in every guest room for your comfort

The We Care Clean program expands upon the I Care Clean standards and the enhanced cleaning protocol already in place, and includes the implementation of measures to improve safety – such as the installation of social distancing floor decals and front desk partitions – as well as the enforcement of heightened and comprehensive cleanliness standards on an ongoing basis across five key areas:

  • Front desk and lobby

  • Guest room and housekeeping

  • Temporary breakfast offerings

  • Public amenities

  • Hotel employees and staff requirements

We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and associates. The Company has been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus (COVID-19). On a daily basis, our hotels around the world are working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

Our main priority is to welcome you in a safe environment. Since the outbreak of the pandemic, we have implemented a number of preventive measures.

Louvre Hotels Group has put in place a specific training programme for all staff to ensure full compliance with the recommendations of the World Health Organization, the Government, and Regional Health Agencies. The hygiene protocols in our hotels have been reinforced to guarantee a safe environment for you and our staff.

Our Charter of Commitment is available here and the health and safety measures are also listed here.

The hotel, like the rest of Premier Inn’s estate, is, of course, operating with strict safety procedures, including the provision of hand sanitiser, screens at check-in, floor markings to enforce social distancing and enhanced hygiene and cleaning regimes.

Hilton has developed a global program that will introduce a new standard of hotel cleanliness and disinfection to ensure Hilton guests enjoy an even cleaner and safer stay: Hilton CleanStay with Lysol protection. The program has been developed with experts from RB, maker of Lysol and Dettol, brands trusted for safely disinfecting surfaces. In addition, experts from the Infection Prevention and Control team at Mayo Clinic will advise and assist in enhancing Hilton’s cleaning disinfection protocols.

Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use. The program will feature Lysol’s trusted cleaning products, solutions and training in North America. RB and Hilton are also exploring opportunities to expand the program into a global partnership.

Given the extraordinary situation created by Covid-19, Meliá has devised an operational transformation strategy based on the following premises:

  • Safety for employees and customers

  • Reduced contact in interactions between customers and employees

  • Optimisation of operational processes, simplifying and digitalising the service

  • Adaptation of our brands to new paradigms and customer needs

Based on these principles, new cleaning, hygiene and social distancing measures have been developed to allow the opening of our hotels within a framework of confidence and safety.

In response to the development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the Center for Disease Control (CDC), World Health Organization (WHO) and the local authorities in the countries we operate in.

We have been certified by SGS (the world's leading inspection, verification, testing and certification company). Radisson Hotels has activated our corporate crisis response teams worldwide and has strong processes and support teams in place. Along with a team of experts, we have reviewed our existing health and safety processes and developed the Radisson Hotels Safety Protocol (e-brochure). This in-depth cleanliness and disinfection protocol was created in partnership with SGS and is designed to ensure your safety and peace of mind from check-in to check-out. The 20-step protocol for hotels and 10-step protocol for meeting and events space has been introduced and recommended to all hotel locations. Each of our hotels has also been equipped with resources and educational materials on how to handle suspected or confirmed cases of coronavirus (COVID-19) or lockdown for quarantine purposes in cooperation with the local authorities.

More information can be found here.

We want to reassure you that we are monitoring the COVID-19 outbreak situation closely and following the guidelines of the global and local health authorities to ensure that we are prepared to address the current circumstances. Our main priority continues to be the wellbeing and safety of our guests and team members at all times.

In this sense, we are taking maximum precautions in our hotels, applying the recommendations of the World Health Organization and the health experts. All our team members have received specific guidelines and enhanced cleaning and hygiene measures have been put in place across all properties, aiming to provide safe and clean environments for our guests and colleagues.

About the Akena cleanliness charter

The purpose of this charter is to lay the foundations of protocols, attitudes and practices to be adapted, adopted or reinvented in our hotels. This charter is not contractual and has been drawn up on the basis of current knowledge and in accordance with the instructions of the professional branch related to the COVID-19 pandemic.

Note: * means the link is only available in French

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