When you encounter a problem on Fairjungle, our teams may ask you for a screenshot of your "console". But what exactly is the console?
👩🏻💻 The "console" of a web browser is an integrated tool for displaying error messages, logs and diagnostic data from the website.
It is often used to identify and resolve technical problems by displaying detailed information on site behavior and errors.
How do I access this console?
There are two quick ways to access this console:
"Inspect the element"
Go to the page where you think there's a problem, and right-click. Then click on "Inspect" or "Inspect element". A "DevTools" window should open with lines of code. Don't worry! Find the "Console" button at the top and click on it. You're there. (cf. gif below)
Via a shortcut
There's also an even quicker way to access the console. Just go to the page where you think you have a problem, and use the shortcut "Ctrl + Shift + J" on Windows or "Cmd + Opt + K" on MacOS. The "Console" page should open directly!
How do I take a screenshot of the console?
Once you've reached the "Console" page, simply take a screenshot, either using your favorite screen capture tool, or by clicking on the "Print Screen" button on your Windows keyboard (on MacOS, use the shortcut "Shift + Cmd + 4"). (cf. gif below)
All you have to do is send this screenshot to your Fairjungle contact, so we can investigate and help you!