Have you booked your train journey on Fairjungle and would like to change it?
Until 18 April 2021, the SNCF allows you to cancel all your train tickets free of charge*.
Simply go to your Trips tab, select your trip, and click on Cancel.
Choose whether you wish to cancel the outbound, the return, or the roundtrip.
The amount of the refund will be displayed. Then confirm your cancellation.
You will receive a confirmation email of this cancellation within minutes.
If you cancel another person's trip for which you have booked from your account, only the traveller will receive the cancellation email.
⚠️ Never cancel your train ticket from the TGV Pro application!
This will result in a much longer refund period, unlike cancelling from your space which guarantees an immediate refund.
*The current health situation linked to Covid-19 makes the cancellation conditions for your trains more flexible
In case of emergency on your reservation, you can call 3635 (7 days a week and from 7 am to 10 pm free service + price of one call).
From abroad, dial 00 33 1 84 94 3635 (cost of an international call, excluding any additional cost from your operator).