Have you booked a train journey on Fairjungle and would like to change it?

For the Semi Flex fare, the SNCF allows you to cancel all your train tickets free of charge up to 7 days prior to departure, a 19€ fee applies afterwards.

For the Flex fare, cancellation is free of charge up to 30 minutes after your train has departed.

In either case, all you have to do is cancel your ticket and get a new one on Fairjungle. ⚠️Please check availablity on the new train before cancelling your initial ticket.


Simply go to your Trips tab, select your trip, and click on Cancel.

Choose whether you wish to cancel the outbound, the return, or the roundtrip.

After your refund amount is displayed, you can confirm your cancellation.

It's as simple as that!

You will receive an email confirming your cancellation within minutes.

If you cancel another person's trip which you have booked from your account, only the traveller will receive the cancellation email.

Buy a new ticket

It couldn't be simpler. Search for the route you're looking to take and book it in just a few clicks on Fairjungle, just as you usually would.

In case of emergency on your reservation, you can call 3635 if you are in France (Available 7 days a week from 7 am to 10 pm. Fee: free service + price of one call).

From abroad, dial 00 33 1 84 94 3635 (Fee: cost of an international call, excluding any additional cost from your operator).

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