Your journey has not yet passed
If you have been notified in advance of the cancellation of your train and the date/time of the journey has not yet passed, you can cancel your ticket without fees on your Travel space on Fairjungle and obtain a full refund of the corresponding ticket.
Once canceled and refunded, if another ticket is required for your trip, you can then rebook directly on Fairjungle.
If you are having difficulty or are unable to receive a full refund, you can contact our support team via our chat or by email at firstname.lastname@example.org 🙂
Your journey has already passed
If your train has been canceled and the journey has already passed, you can contact our support team directly to open a complaint. We are available on our chat or at: email@example.com :)